We offer international shipping to customers around the world.
Standard Items
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Order Processing: 2–5 business days.
Made-to-Order Items
Made-to-order products are individually prepared and crafted after your order has been submitted.
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Regular Production Time: 7–10 business days.
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Rush Production (optional): Up to 4 business days, available as an option at checkout.
Please keep in mind that the total delivery timeframe includes both production and shipping time.
After your order has been dispatched, we will email you a shipping confirmation along with your tracking details.
If you have not received your order confirmation within 24 hours of completing your purchase, please check your spam or junk mail folder. If the email is still missing, contact us at support@doelans.com, and our team will be glad to help.
Orders are shipped through USPS, DHL, FedEx, Aramex, UPS, or a comparable shipping carrier.
Estimated Delivery Times
Delivery estimates vary depending on the destination country:
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Approximately 8–10 business days: United States, United Kingdom, Canada, Spain, France, South Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia, and New Zealand.
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Approximately 20–30 days: Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, the Netherlands, Germany, the Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, the United Arab Emirates, and other countries not listed separately.
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Approximately 20–49 days: Lebanon, Colombia, the Dominican Republic, Kuwait, Russia, and South Africa.
Important Information About Delivery Estimates
The delivery estimates above reflect typical shipping conditions and are provided as a general guideline. Occasionally, international shipments may take longer than expected, particularly during peak shopping periods and holiday seasons when shipping volumes increase.
Customs inspections and local postal processing can also cause delays in the clearance or tracking updates of incoming parcels. These factors may result in actual delivery times differing from the estimates provided.
Express Shipping
We offer an expedited shipping option through DHL Express, FedEx, Aramex, UPS, or an equivalent carrier.
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Express Shipping Fee: $19.99 USD (flat rate).
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Estimated Transit Time: 4–7 business days from the dispatch date.
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Handling Time: Please allow an additional 1–3 business days before shipment.
Once your order has been dispatched, we will send you an email containing your tracking link so you can follow its progress.
For any questions regarding express delivery, please contact us at support@doelans.com.
Order Cancellations
Orders cannot be canceled once processing has started. As a general guideline, cancellation requests submitted more than 5 hours after an order is placed may not be possible to accommodate.
If you wish to cancel your purchase, please email support@doelans.com as soon as possible. We will review your request based on the current processing status of your order.
Undeliverable or Unclaimed Packages
Doelans is not responsible for packages that are refused by the recipient, left unclaimed at a local post office, or returned as undeliverable because incorrect recipient details or shipping information were provided at checkout.
In such circumstances, we reserve the right to apply a restocking and shipping fee equivalent to 30–50% of the item's value.
Please carefully review your shipping address and contact information before completing your purchase to help prevent delivery issues.
Orders Shipped in Multiple Packages
Depending on warehouse availability, shipping weight restrictions, and fulfillment arrangements, items from a single order may occasionally be dispatched in separate packages.
If your delivery arrives with one or more items missing, there is no need to worry. Please contact us at support@doelans.com, and we will look into the matter and assist you.
Order Tracking
Once your order has been shipped and the tracking number has been added to our system, we will send you an email with the relevant tracking information.
If you have not received a tracking email within 6 business days, please contact support@doelans.com. We will check the shipment status and help you obtain the necessary tracking details.